WSC is committed to providing a fair and transparent complaint and appeal handling process.

Making a Complaint

A complaint may be received by WSC in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person. To make a complaint, the person is recommended to complete the WSC Complaints Form.  This form is available via our website or can be obtained from the WSC office.

The completed complaint form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

Student Support Officer

Western Sydney College
55 High St, Parramatta NSW 2150
Email: info@wsc.nsw.edu.au

If a complainant has any difficulty accessing the required form or submitting the complaint to WSC, they are advised to contact immediately at the following phone number: +61 2 86287973

Making an appeal

An appeal must be received by WSC in writing using the WSC Request to Appeal a Decision form within seven working days of the decision or finding being informed to the person.

To appeal a decision, the person is required to complete the WSC – Request for Appeal of a Decision form with all other supporting documents, if any.  This form is available via our website. The completed Request to Appeal a Decision form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

Student Support Officer

Western Sydney College
55 High St, Parramatta NSW 2150
Email: info@wsc.nsw.edu.au

If a person seeking an appeal has any difficulty accessing the required form or submitting the appeal to WSC, they are advised to contact immediately at the following phone number: +61 2 8628 7973

A person who makes a complaint/appeal shall be provided with a written acknowledgement as soon as possible and not later than 24 hours from the time the complaint/appeal is received. This acknowledgement is intended to provide the person making a complaint/ appeal, an assurance that WSC has received the complaint/appeal and will review the relevant issues and provide a response. The acknowledgement shall also inform the person making a complaint/ appeal that they will receive a written response within 14 working days.