FNS50920 – Diploma of Banking Services Management
  +61 2 8628 7973       info@wsc.nsw.edu.au
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FNS50920 – Diploma of Banking Services Management

CRICOS Course Code: 103033A

FNS50920 – Diploma of Banking Services Management


About this course


FNS50920 – Diploma of Banking Services Management.

The latest release of the qualification can be found at:


Western Sydney College

RTO Code: 45360

CRICOS Provider Code: 03690M

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit-taking institutions’ customer contact centers or retail and/or commercial financial services environments.

Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyze and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their work and provide guidance to others.

  • Individuals seeking to pursue higher education qualifications.
  • Individuals seeking to pursue a career in the banking services sector.
  • Individuals seeking to enter a new industry sector.

Various banking service roles, including;

  • Team leader or manager roles in branch environments
  • Sales and marketing
  • Small business banking
  • Commercial and legal lending
  • Customer contact service center management etc

Students who complete this course may pursue higher level qualifications within and/or across the accounting and finance sector including FNS60620 – Advanced Diploma of Banking Services Management or a range of other qualifications.

FNS50920 – Diploma of Banking Services Management requires the completion of five (5) core and seven (7) elective units. Electives for this qualification have been chosen by Western Sydney College to ensure that students achieve a broad range of skills and knowledge in leadership and management.

Unit Code Unit Name
BSBINM401 Implement workplace information system
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSCUS501 Develop and nurture relationships with clients, other professionals, and third-party referrers
BSBSMB420 Evaluate and develop small business operations
BSBMGT502 Manage people performance
BSBTWK503 Manage meetings
BSBMGT605  Provide leadership across the organisation
BSBMKG501 Identify and evaluate marketing opportunities
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWOR501 Manage personal work priorities and professional development
BSBWHS521 Ensure a safe workplace for a work area
BSBMGT516 Facilitate continuous improvement

78 weeks (54 weeks of study and 24 weeks holidays).
This qualification will be delivered over 78 weeks, including 6 terms of 9 weeks and 24
weeks of holidays.

This course will be delivered 13.5 hours face-to-face on campus and 6.5 hours online per week.

  • Must be at least 17 years of age or older at course commencement.
  • Students must have completed Australian Year 12 or equivalent or have completed AQF Certificate IV or relevant qualification.
  • An overall valid academic IELTS score of at least 5.5 or equivalent unless exempted (please refer to the DOHA website for Acceptable English Evidence and Exemptions); or an English proficiency of intermediate level or above from an approved ELICOS provider; or have completed at least an Australian Certificate IV qualification within the last 2 years, or have successfully passed Western Sydney College’s English Placement Test
  • International Students must meet the Student Visa (SC500) requirements.

All qualifications are delivered 13.5 hours face-to-face on campus and 6.5 hours online per week. Each qualification consists of different Units of Competencies (UOC) and our qualified trainers will explain UOC outlines at the beginning of the training of each UOC.

All our sessions are held in fully equipped classrooms and the simulated work environment.

Each training session is facilitated with learner resources such as PowerPoint Presentation, student learner guide, formative activities, and where applicable, supported with simulated case studies, policies and procedures, software and necessary hardware, etc.

Students can bring their laptops that must have Microsoft Office or other necessary software installed. Laptops must be fully charged and students must bring a USB flash drive.

This course may have various timetables and students are required to contact our admissions team prior to course commencement.

All our Units of Competencies (UOC) are assessed through a combination of assessment types. These may include practical demonstrations, role plays, writing reports, group projects, presentations, and written questionnaires, etc.

All International students are required to meet satisfactory course progress to meet their student visa requirements. Please refer to the International Student Handbook which is available on our website on the specific support that WSC offers to international students.

Additional support is provided to those international students who are identified as a risk of not meeting the course progress requirements as per the intervention strategy.

Western Sydney College is committed to ensuring that students get all the support they need to complete their studies.

Western Sydney College will provide a wide range of learning support options and resources to assist students such as;

  • One-on-one support from our trainers/assessors to assist with their studies.
  • Additional classes, tutorials, and workshops
  • One-on-one support from the Administration relating to any student concerns such includes language, literacy, and numeracy issues.
  • Referral to relevant external services.

If students need any support, please contact the support team.

E: support@wsc.nsw.edu.au

Students may apply for recognition of existing qualifications or skills, knowledge, and experience (credit transfer or recognition of prior learning) as per the information included in our International Student Handbook.

For international students, the granting of course credit may affect their course fees as well as the duration of the course.

The result of the application for credit and any changes to fees or course duration will be advised to students in writing.

If course credit is granted following the issuance of the Confirmation of Enrolment, students will receive a new Confirmation of Enrolment showing reduced course duration.

For further details please contact our admissions team.

Email: admissions@wsc.nsw.edu.au

The costs for this course are as follows:

Enrolment fee: $250 (non-refundable)

Course fees: $18000

Materials fees: $75 per Term

Payment terms and conditions are included in the Student Handbook. Additionally, a detailed payment plan and payment arrangements are provided in the letter of offer and written agreement which is provided to the student for their review and agreement before acceptance into the course. The agreement also includes details of additional fees and charges, which may be applicable.

Please note Western Sydney College reserves the right to vary the tuition fees and/or other charges from time to time.

Please contact the administration for current course fees and associated charges.

Complete and submit the student application form with relevant supporting documents. Students can apply directly to Western Sydney College or through an authorized agent of Western Sydney College. Please refer to our website www.wsc.nsw.edu.au for a detailed application process.

Western Sydney College

Sydney Campus: Level 2, 39 Dixon Street, Sydney, NSW 2000

Parramatta Campus: 55 High Street, Parramatta, NSW 2150

Phone: +61 02 8628 7973


W: wsc.nsw.edu.au